We guarantee that all flower bulbs we ship is of the finest quality and that your order will be carefully handled and shipped to ensure that you receive a healthy product. We also guarantee that the product you receive will be:
a. True to name
b. The size noted on our site or larger
c. Healthy, firm and ready to grow
d. Disease and pest free
e. The varieties you ordered, no substitutes made without your expressed permission
f. Shipped at the right time for planting in your area
g. Clearly labeled so you'll know which bag is which
h. Commercially cultivated and never taken from the wild
If your product arrives damaged, please contact customer service at info@rotteveelbulb.com and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product.
We will reship the damaged replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area. We are not responsible for shipping delays or damage in shipment. We will not honor claims that are made more than 24 hours after receipt of the damaged product. After expiry of the terms mentioned above, customer is deemed to have approved the products delivered. For any concerns about your order, please contact us at info@rotteveelbulb.com
2. Changing your order
Once an order has been placed, please submit any changes at info@rotteveelbulb.com. Sorry, but due to logistical reasons we cannot make changes to an order less than 14 days before your order will be shipped from Holland.
3. Order cancellations
Please contact us as soon as possible if you wish to cancel your order. We must receive your request at least 4 weeks (28 days) before your order will be shipped from Holland and a cancellation fee of $25 will apply. Requests to cancel orders less than 28 days prior to your requested delivery date will not be accepted and the order will be delivered as scheduled.
4. Claims and Refunds
If you have any issues regarding the quality of your flower bulbs, please contact us immediately by email: info@rotteveelbulb.com. Claims regarding quality must be reported to Rotteveel Bulb Co. within 7 days of receipt of product. Claims made after 7 days of receipt of product will not be accepted. In order to process your claim, we will request digital pictures and the return of all products. Please know that all claims are handled on a case by case basis.
Rotteveel Bulb Co. is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, freezing temperatures, etc…, damage to products as a result of prolonged travel times caused by the customer not being present, UPS/FedEx or any other carrier delays, delays as a result of Customs and Agricultural inspections, or acts of God. As we make every effort to ensure your flower bulbs are delivered on time we cannot control the shipping carrier so in turn we are not responsible for carriers late deliveries. Note: We take full responsibility for the gardening success elements within our control. Since we have no control over the weather, critters, sunlight, moisture and similar regional factors that may impact the growth of plants in your garden, we cannot guarantee that your bulbs and plants will grow under any and all conditions. Your decision to purchase from Rotteveel Bulb Co. confirms your acknowledgment and acceptance of our policies
.png)
